Consumers aren’t waiting for banks to catch up.

Expectations are evolving—fast—and financial institutions that don’t keep pace risk falling behind.

In this webinar, BAI’s Isio Nelson and Amount’s Welles Borie unpack the latest consumer research to help banks and credit unions meet the moment. Get actionable insights into digital banking preferences, generational behavior, and the frictions driving application drop-off. Learn how to design experiences that convert—and keep customers coming back.

Watch to learn:

• What consumers expect across the digital banking journey and what’s falling short
• Where and why abandonment is happening in the deposit funnel
• How preferences differ by generation and what that means for your digital strategy
• What drives channel choice today and what’s next